MEDIA ALERT: Whenever you speak with a water utility spokesperson, remember that the utility is a water-selling enterprise with an objective to make money. Although the water utility provides a wonderful service it is not a service organization.
I am very suspicious of the USA TODAY story because I understand UtilitySpeak. Reporter Larry Copeland, pay attention:
The Charlotte-Mecklenburg utilities department, facing a $20 million
shortfall because of conservation, (UtilitySpeak)
will drop the increase to 14% in July and might drop it further as water usage
rises. "It's tough for the average customer to understand," (UtilitySpeak) says Maeneen Klein, Water Conservation
Manager for the utility. "Do what ask you to do, and it's going to cause your
bill to go up." (UtilitySpeak)
It's unlikely that the price increases will hamper water conservation, says
Sally Bethea, executive director of the environmental group Upper Chattahoochee
Riverkeeper. "Water conservation efforts actually keep rates from going higher
than they would if a utility has to resort to other sources, like buying from
another utility or building reservoirs like the Randleman
Reservoir," she says. Right on Sally! Sally Bethea is not employed by a water-selling utility
so she is able to speak the truth about water conservation.